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Terms of Service

Last updated: June 13, 2026

These Terms of Service ("Terms") govern the mobile detailing services provided by Apollo Detailing ("Apollo Detailing," "we," "us," or "our"), based in Marlborough, Massachusetts and serving Middlesex County and surrounding Massachusetts communities. By submitting a quote request, booking a service, or otherwise engaging with Apollo Detailing, you agree to these Terms. Privacy practices are described separately in our Privacy Policy.

1. Estimates & Pricing

Quoted prices are estimates based on the information you provide about your vehicle and service location. Final pricing may be adjusted on-site based on the actual size, condition, contamination level, and any add-on work agreed to before service begins. Significant adjustments will be communicated and approved before additional work is performed. Promotional pricing applies only to the services and vehicle types described in the promotion and cannot be combined with other offers unless explicitly stated.

2. Appointment & Cancellation Policy

Appointments are scheduled in dedicated time blocks. To respect every customer's time, we ask that any rescheduling or cancellation be made at least 24 hours in advance. Cancellations made with less than 24 hours' notice, or no-shows on the day of service, may be subject to a cancellation fee of up to 50% of the booked service price. Repeated cancellations may result in a deposit being required for future bookings.

3. Vehicle Condition & Pre-Existing Damage

Apollo Detailing inspects vehicles before service begins. By booking with us, you acknowledge that your vehicle may have pre-existing conditions such as scratches, swirl marks, chips, dents, oxidation, stains, odors, water spots, peeling clear coat, faded plastics, torn upholstery, or mechanical issues. Apollo Detailing is not responsible for any pre-existing damage and cannot guarantee complete removal of every defect. We will make reasonable efforts to communicate visible concerns before work begins.

4. Limitation of Liability

To the maximum extent permitted by Massachusetts law, Apollo Detailing's total liability for any claim arising out of or relating to our services is limited to the amount paid by the customer for the specific service in question. Apollo Detailing is not liable for indirect, incidental, special, or consequential damages, including loss of use, loss of value, or loss of personal belongings left in the vehicle. Customers are responsible for removing valuables, cash, electronics, firearms, medications, and any personal items prior to service.

5. Assumption of Risk

Detailing involves the use of water, cleaning chemicals, polishes, abrasives, steam, and electrical equipment. While Apollo Detailing uses professional products and follows industry best practices, certain risks are inherent to detailing — including but not limited to the exposure of pre-existing paint defects, clear-coat failure becoming visible after correction, sensitive trim or decals reacting to cleaners, or aged components failing during cleaning. By booking service, you accept these inherent risks.

6. Weather Policy

As a mobile service operating in Massachusetts, weather conditions directly affect our ability to deliver quality work. Apollo Detailing reserves the right to reschedule appointments due to rain, snow, freezing temperatures, high winds, or other unsafe conditions. We will make every effort to provide advance notice and to reschedule promptly. No cancellation fee will apply to weather-related reschedules initiated by Apollo Detailing.

7. Service Location Requirements

Mobile service requires a safe, legal, and accessible location. Customers must provide:

  • A flat, paved area large enough for the vehicle and surrounding workspace.
  • Access to an outdoor water spigot when water is required (Apollo Detailing can provide alternatives if unavailable; please notify us in advance).
  • Access to a standard outdoor electrical outlet for equipment.
  • Permission from the property owner, landlord, HOA, or employer when service is performed outside the customer's residence.

If the service location does not meet these requirements upon arrival, Apollo Detailing may reschedule the appointment and a trip fee may apply.

8. Payment Terms

Payment is due in full upon completion of service unless otherwise agreed in writing. We accept major credit and debit cards, ACH bank transfers through Jobber, and other methods as offered at the time of booking.

9. Satisfaction Guarantee — 24-Hour Touch-Up Window

Your satisfaction matters. If you notice a missed spot or area of concern within 24 hours of service completion, contact us by phone or email and we will return to address the issue at no additional charge, subject to scheduling availability. This guarantee covers items reasonably related to the work performed and does not cover new dirt, debris, spills, or damage occurring after the service was completed.

10. Maintenance Plan Terms

Apollo Detailing offers ongoing maintenance plans designed to keep your vehicle looking its best between full details. Plan members agree to the following:

  • Service frequency and pricing are defined at the time of enrollment.
  • Plans may be canceled at any time with at least 14 days' written notice prior to the next scheduled service.
  • Skipped or missed services without 24 hours' notice are non-refundable and do not roll over.
  • Pricing may be adjusted annually with 30 days' notice.

11. Customer Acknowledgments

By booking service with Apollo Detailing, you acknowledge and agree that:

  • Apollo Detailing is not responsible for pre-existing damage to your vehicle.
  • Some scratches, stains, odors, oxidation, or defects may not be fully removable.
  • You will remove all valuables and personal belongings from your vehicle before service.
  • Final pricing may vary based on vehicle size and actual condition on arrival.
  • You have read and agree to our cancellation, weather, and service policies described above.

Booking customers may also be asked to complete and sign our Service Acknowledgment Form prior to their appointment.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, technology, or applicable Massachusetts law. The latest version will always be posted on this page with an updated date at the top.

13. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts. Any dispute arising out of or related to our services will be resolved in the state or federal courts located in Middlesex County, Massachusetts.

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